On this webpage you will find information about:

1. About this website
2. The cookie policy
3. The Privacy Policy

1. About this website

1.1. Application

This website (www.havencentrum.be) is managed by the APB Port Center and the province of Antwerp. The use of the website is subject to the terms and conditions set out below. You are expected to take note of and accept them.

The APB Port Center and the Province of Antwerp may unilaterally amend these terms and conditions at any time without prior notice.

1.2. Terms of use of this website

This website is intended to provide information about the APB Port Center, its services and activities. The information is not intended to replace any advice and no rights can be claimed from the information. To obtain a specific advice or to obtain specific information tailored to your needs, you can always contact us at info@havencentrum.be.

Although APB Port Center attempts to provide information that it believes to be up-to-date and correct, the APB PortCenter does not guarantee the adequacy, correctness, completeness or topicality of this information, nor that the website is comprehensive or suitable for use for a particular purpose. Neither does APB Port Center and the Province of Antwerp guarantee continuous access to the website, nor the absence of malfunctions or the proper functioning of the website.

If you notice any inaccuracies in the information available on this website, you can always contact the APB Port Center at info@havencentrum.be.

1.3. Liability

The APB Port Center and the Province of Antwerp cannot be held liable for any damage that arises or results from the direct or indirect use of the website or the information made available on the website.

As a visitor to the website, you must take all reasonable precautions to prevent your equipment or data from being affected by viruses, bugs, etc. The APB Port Center and the Province of Antwerp do not provide any guarantee regarding the compatibility between the visitor's software and the files and components that form part of or appear on the website.

Nor can APB Port Center and the Province of Antwerp in any way be held liable for the electronic communication that takes place via the website, such as the sending of e-mail messages, delays, interception or manipulation by third parties of this communication.

1.4. Intellectual property

The website is an original creation whose content and structure are protected by copyright or other intellectual property rights. Logos, drawings, images, etc. used on the website are also protected by copyright.

You have the right to consult and/or download the information on the website for private and personal use only. Packages of lessons may be printed as preparation for the trip or as a bundle during the trip and distributed to the participants of the trip. Any other use, including but not limited to reproduction, distribution, making available to the public and/or reuse in any form whatsoever, whether complete or partial, temporary or permanent, of the website or the information of the APB Port Center, is strictly prohibited without its prior written consent.

1.5. Use of images and photographs on this website

The images and photos on this website are carefully selected. We do as much as we can to respect the regulations concerning portrait rights and copyright as much as possible. Do you notice an image or photo you have questions about? Are you portrayed on a photo and do you have any questions or comments about your permission? Contact us at info@havencentrum.be.

 

2. Cookie policy

The APB Port Center and the Province of Antwerp use cookies and want to inform visitors to the website about the use of cookies.

Cookies are small text files that are stored on your computer or on another device with internet access (smartphone, tablet, etc.) when you visit web pages. They contain information linked to a web browser and the specific website. They are stored in a specific folder on your hard disk and have a unique ID and duration. When a visitor returns to a certain website, the cookie allows that page to recognize the visitor and further build up its history.

Cookies are not active, executive software and are therefore not harmful to your computer. They are used to increase visitor convenience: by identifying visitors with a cookie, it is not necessary to enter the same data every time. In addition, cookies are used to map the surfing behaviour of visitors. Which and how many pages are visited, via which route and how long does the visitor stay on the website, ... Based on these results, the website can be adapted and the interests and needs of the visitors of the website can be anticipated.

The website of the APB Port Center uses the following cookies:

1. First party cookies:

When you visit the website for the first time, the APB Havencentrum shows visitors a notification in which we indicate that we use cookies. In this notification we also refer to our privacy statement. To determine whether someone is visiting the website for the first time, we use a cookie that registers whether someone clicks on the cross at the top right of the message.

- cookie_consent (storage period: 1 year)

2. Third party cookies:

(a) Google Analytics

The APB Port Center uses cookies from Google Analytics to generate visitor statistics. The anonymised and aggregated data are stored within Google Analytics.

- _ga (storage period: 2 years)

- _gid (storage period 24 hours)

- Hole (storage period: 1 minute)

- _dc_gtm_<property-id> (retention period: 1 minute)

(b) Siteimprove

The APB Port Center uses Siteimprove cookies to improve the content of the website. The cookie is only used to generate web statistics and does not contain any personal information.

- Nmstat (storage period: 90 days)

- Site improveses (storage period: per session)

(c) Hotjar

The province of Antwerp uses Hotjar to better understand the needs of our users and to optimize this service and experience. Currently, this program is not active on the website www.havencentrum.be. Hotjar is a technology service that helps us to better understand our users (e.g. how much time they spend on which pages, which links they choose to click, what users like and dislike, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect information about the behavior of our users and their devices (in particular the IP address of the device (recorded and stored only in anonymized form), the size of the device's screen, the type of device (unique device designations), browser information, geographical location (country only), the preferred language for displaying our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or match with other data about an individual user. For more details, see Hotjar's privacy policy by clicking this link.

• _hjClosedSurveyInvites (retention period: 365 days)
• _hjDonePolls (storage period: 365 days)
• _hjMinimizedPolls(retention period: 365 days)
• _hjDoneTesterWidgets (storage period: 365 days)
• _hjMinimizedTesterWidgets(retention period: 365 days)
• _hjIncludedInSample (retention period: 365 days)
• _hjShownFeedbackMessage (storage period: 365 days)

You may unsubscribe from creating a user profile, Hotjar's storage of information about your use of our site and Hotjar's use of tracking cookies on other websites by following this unsubscribe link.

You can manage the use of cookies in an individual or global way for the sites you visit. You can also delete the cookies already installed on your computer or mobile device. Please note that disabling cookies may result in our website no longer functioning properly. If you prefer, you can refuse our cookies via the privacy settings of your browser. To do this, we recommend that you inform yourself on the support sites of your browsers (https://support.google.com/ , https://support.mozilla.org , https://support.microsoft.com/).

3. Privacy policy

3.1 Application

This privacy policy applies to the collection, management and use of your data by the APB Port Center. By using this website or our mobile applications or by using the services and the Wi-Fi network, you expressly agree with the way in which APB Port Center collects data.

3.2. Protection of privacy

Your personal data will be handled carefully in accordance with applicable privacy laws[1].

The APB Port Center undertakes to take all necessary technical and organisational measures to: protect the personal data provided and collected against destruction, loss, unintentional alteration, damage, accidental or unlawful access or any other unauthorised processing of personal data.

1] Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

3.3. E-mail traffic

The law of 13 June 2005 on the confidentiality of electronic communications, and in particular Article 124 thereof, applies to every e-mail from the APB Port Center.

The information sent by e-mail is intended exclusively for the addressee(s). Disclosure, duplication and/or distribution of this information to third parties is not permitted. The APB Port Center is not liable for the incorrect or incomplete transmission, nor for the lateness, nor for the destruction of data as a result of this transmission. If you receive an e-mail message when it is not intended for you, please notify us immediately and destroy it.

3.4. Collection of data

The APB Port Center can collect your contact details, such as address, e-mail, telephone number, etc., via contact forms, surveys, competitions, newsletters, social media, cookies, click-through behaviour, e-mails, ...

3.5. Processing of data

(a) The data controller

The personal data which are collected are recorded in the address file of the APB Port Center (Scheldelaan 444, 2040 Antwerp and company number 0443 423 820) and the customer database of the group province of Antwerp.

 

(b) Purposes for processing

The APB Port Center collects your personal data for various purposes. These purposes may be: to conduct correspondence, to provide information by means of newsletters or when you fill in a contact or application form on our website or send us an e-mail, your data will be used to answer or process your question. This data will not be used for other purposes. The legal basis for processing your personal data (consent of the data subject, necessary for the performance of a contract, necessary to comply with a legal obligation, necessary for the performance of a task of general interest) depends on the intended purposes.

3.6. Profiling for marketing purposes

Profiling can be defined as any form of automated processing of personal data. These data are used to evaluate certain personal aspects relating to the individual, in particular to analyse or predict elements relating to his/her personal preferences and interests.

It is possible that the APB Port Center and the Group Province of Antwerp process your personal data for profiling purposes and for making decisions based on a profile, including analysing the data and compiling statistics, models and profiles, and this for the purposes mentioned in 3.5.

As far as possible, the APB Port Center and the group  Province of Antwerp only use anonymous or pseudonomised data for profiling.

3.7. Collection of data on the use behaviour of the website

In addition to the use of cookies, the APB Port Center and the Province of Antwerp also record data when the website is visited and used. This information is anonymised to the best of our ability and is only collected for statistical purposes and in order to be able to continue improving the website. In some cases, data may or may not be obtained from a third party.

This data may include but are not limited to: the visitor's IP address and the date and time on which a page is requested, searches carried out and whether or not they yielded a correct result, number of times a file was downloaded, etc.

For the collection of this data, APB Port Center and the Province of Antwerp make use of both standard user logbooks of the website and systems of third parties, including: Google Analytics, SiteImprove and Hotjar.

3.8. Storage period of the data

The APB Port Center and the Province of Antwerp will not store your data longer than necessary. The APB Port Center and the Province of Antwerp store your data as long as they can effectively serve you in accordance with this privacy policy. After that your data will be deleted.

3.9. Transfer to third parties

The APB Port Center considers your data as confidential information. The APB Port Center will not sell or rent your data to companies or persons that are not part of the group province of Antwerp.

For the processing of data, the APB Port Center calls upon an external contractor, for example, for the processing of your reservation, sending e-mails, the forms via the website, the programme behind the newsletters, etc. This means, among other things, that we temporarily pass on data to third parties for certain tasks. If this happens, the APB Port Center will always ensure that your data is treated confidentially and used in a secure manner. The APB Port Center or the province of Antwerp always record this in a contract with these contractors. For example, these contractors may never use your data on their own initiative and your data must be deleted as soon as these contractors have completed the order.

3.10. Rights with regard to your data

With regard to your personal data, you have the following rights that you can exercise:

A. Right of access

You have a right of access to the information that concerns you.

 

B. Right to correction

If you discover that your information is incorrect or incomplete, you can ask us to correct it.

 

C. Right to the deletion of data

Legislation provides for certain cases in which your personal data may be deleted. This is the case when:

• the data are no longer necessary for the purposes for which we collected them;
• the processing of your data is based solely on your consent and you decide to withdraw it;

However, the right to erase data is not absolute. The APB Port Center has the right to retain your data whenever this is necessary, among other things:

• compliance with a legal obligation;
• instituting, exercising or substantiating a legal claim.

 

D. Right to restrict processing

In certain cases, you may ask to limit the processing of your personal data. This is the case, for example, when:

• you dispute the accuracy of a personal data, during the period that the group Province of Antwerp needs to verify that accuracy;
• your data are no longer necessary to achieve the purposes of the processing but you need them to institute, exercise or substantiate a legal claim.

E. In certain cases you have the right that the personal data you have provided to us are either transferred to you or are transferred directly by the APB Port Centre to another party responsible for processing, provided that this is technically possible.

 

F. Right not to be the subject of a decision based solely on automated processing, including profiling, which may have legal consequences relating to you or may have a significant similar impact on you.

The policy of the APB Port Center is aimed at ensuring that you will not be the subject of a decision based solely on automated processing, including profiling and may have legal consequences that relate to you or may have a significant similar impact on you.

 

G. The right to withdraw your approval

If the processing by the APB Port Center is based on your permission, you can withdraw your permission at any time.

 

H. To whom can you address yourself?

To exercise your rights, you can go to the web form of the province of Antwerp. Here you can also find more information about the procedure and conditions. Do you have a specific question for the APB Port Center? Then you can contact us at info@havencentrum.be.

If the conditions are met, the Province of Antwerp will meet your request as soon as possible and inform you about it. The use of your rights is free of charge.

As far as the newsletter is concerned, you can also change your details at any time via the link 'change preferences', which you will find in each newsletter. If you no longer wish to receive newsletters, you can unsubscribe via the 'unsubscribe'-link in each newsletter.

If you are of the opinion that the processing of personal data is in conflict with the applicable legislation on privacy, you also have the right to submit a complaint to the Flemish Supervisory Committee, with the following contact details: Flemish Monitoring Commission for electronic administrative data traffic

Avenue du Roi Albert II 15

1210 Brussels

E-mail: contact@toezichtcommissie.be

3.11 Data Protection Officer

The data protection officer appointed for the Port Center is

Luc Sterckx

Scheldeaan 444

2040 Antwerp (Lillo)

email: DPODESE@provincieantwerpen.be

3.12. Would you like to stay informed of changes to this Privacy Statement?

This Privacy Declaration may be subject to changes. On this page you can always consult the most recent version of this Privacy Statement.